Customer Support
Our customers enjoy easy and direct access to our technical support center via phone or e-mail.
Please choose an option below.
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Phone Support |
Speak with a real person immediately, with no hold time or automated answering system.
Our staff is fully trained to answer any questions you may have, from setting up your service, to helping you understand our software.
TEL: 650-692-8110
FAX: 650-692-8022
Available M-F 8am to 5pm Pacific Time.
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Email Support |
Technical support via e-mail is available 7 days a week.
Please be sure to provide your account details information including the following:
- Your full name
- The e-mail address for your paypal account
- The phone number of your SIM card
- What type of tracking device you are using
- A personal contact phone number
Click Here for Email Support
* Para contacto en español clique aqui *
Adding minutes on Prepaid T-Mobile SIM card.
The most common reason a GPS tracker does not respond is that the Prepaid SIM card is out of time.
Step 1: Locate the trackers phone number that came on the credit card sized card included with the tracker.
Step 2: Visit https://tmobile.ecustomersupport.com/tMobile/gifting.aspx, refill the SIM with as little as $10 for 100 Pings or locates.
If you would like to check the balance of your SIM card you can call 1-877-778-2106 and follow the prompts.
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Product Manuals |
Download, view or print product manuals. Available in Adobe PDF format.
WorldTracker PLD Advanced Setup »
WorldTracker GPRS Tech Manual »
WorldTracker AVL Tech Manual »
