Over 12 Years of Experience in GPS Tracking

Technical Support | Customer Support

Our customers enjoy easy and direct access to our technical support center via phone or e-mail.  Please choose an option below.

Phone Support

Speak with a real person immediately, with no hold time or automated answering system.

Our staff is fully trained to answer any questions you may have, from setting up your service, to helping you understand our software.

TEL:  650-692-8110
FAX:  650-692-8022

Available M-F 8am to 5pm Pacific Time.

Email Support

Technical support via e-mail is available 7 days a week.
Please be sure to provide your account details information including the following:

  • Your full name
  • The e-mail address for your paypal account
  • The phone number of your SIM card
  • What type of tracking device you are using
  • A personal contact phone number

Click Here for Email Support

* Para ponerse en contacto con nosotros en español, por favor envíenos un correo electrónico a cassie@trackingtheworld.com *

Adding minutes on Prepaid T-Mobile SIM card.

The most common reason a GPS tracker does not respond is that the Prepaid SIM card is out of time.

Step 1:  Locate the trackers phone number that came on the credit card sized card included with the tracker.

Step 2:  Visit tmobile.ecustomersupport.com, refill the SIM with as little as $10 for 100 Pings or locates.

If you would like to check the balance of your SIM card you can call 1-877-778-2106 and follow the prompts.

Product Data Sheets / Product User Manuals

Download, view or print data sheets and user manuals.  Available in Adobe PDF format.